Most of our parcels are dispatched via DPD. On the day of dispatch you will receive a text / email with the approximate time your parcel will be delivered (normally an hours delivery window is given). Please note however, it is your responsiblilty to ensure you are available when the courier attempts delivery as not all courier firms have the facility to call ahead. If the time given is unsuitable it is highly recommended that you rearrange delivery of your parcel by replying directly to DPD via the text / email or you can request your parcel is left in a safe place or with a neighbour. We also use other courier services including Royal Mail & TNT where sometimes tracking information is not available.
If you wish to track your DPD parcel please click here. You can also contact DPD customer services on 0121 275 0500.
Smaller lightweight parcels are generally dispatched via Royal Mail with larger bulkier parcels being dispatched via DPD / TNT which require a signature on delivery. A calling card will be left with instructions if you are out.
Please note all delivery times are approximate, occasionally, delivery periods may be extended for reasons beyond our control and we apologise for this in advance. If you require a delivery urgently by a certain date please contact our sales team quoting item description & product code.
For multiple product orders where different delivery times are shown, please go by the product showing the longest delivery time. If you would like partial (split) delivery please contact our sales team who will assist with your request.
We physically have the stock in our warehouse ready for fast dispatch. Usually delivered in 1-3 working days.
Usually Delivered In
Stock is delivered to us which we then forward on to our customer OR stock is delivered directly from our supplier / manufacturer to our customer. This is dependent on size & weight of items. Whilst we make every effort to deliver within the working days advised this is provided as a guide only. Should you require your order by a specific date please contact our sales team who will do all they can to assist. Please note we regularly update our website but cannot always guarantee our suppliers have products in stock. If there is an issue with stock we will notify you as soon as we can via telephone / email.
Standard Delivery - £3.95/5.95 - *Free Over £120.00 (Including VAT)
£3.95 or £5.95 (displayed at checkout) depending on value & weight or is free on all orders over *£120.00 (Including VAT). Some items may have additional carriage applied if they are large or heavy, this will be displayed at the point of checkout & we reserve the right to apply carriage after the order has been placed with your consent.
Next Working Day Delivery
Next working day delivery is available for a selection of products and is priced from £10.95. If available there will be an option to select during the checkout process. The cost of next day varies based on weight and size of the order, heavier items can be considerably more than £10.95, the amount will be shown in the checkout process before completing. This service includes working days only, any orders placed over the weekend are not processed until Monday, so the delivery time will go from then. Our cut-off time for orders placed on express delivery is generally 2.30pm, although this can be extended on some items, please call us to check.
It is possible to get a Saturday delivery on some products, however the price and availability of this service is completely dependent on the make of items on the order & the overall weight of the order - for a Saturday delivery please contact us.
Delivery Prices - Non Mainland UK
We currently only offer standard delivery outside of the Mainland UK, goods sent here are despatched in the same manner, however delivery will normally take longer. The delivery charge for destinations outside of mainland Uk is based on weight and value of the order, some small items can be posted with Royal Mail which is condsiderably cheaper, this will be calculated in the checkout process before completion. Please see below in brief, other destinations are available, please go thorough the checkout. If you can't see your country listed, please contact us. Prices below are inclusive of VAT (where applicabe).
Standard Delivery Northern Ireland
£6.95 Post / From £14.95 Courier 3-5 Working Days Delivery.
Standard Delivery Ireland / Isle Of Man / Scottish Islands
£6.95 Post / From £19.95 Courier 3-5 Working Days Delivery.
Standard Delivery Channel Islands
£6.95 Post / From £19.95 Courier 5-7 Working Days Delivery
**Please note that VAT is automatically deducted from the basket before completing checkout for Jersey / Guernsey.
Standard Delivery France / Germany
£6.95 Post / From £19.95 Courier 5-7 Working Days Delivery. Some heavy/large items may incur additional carriage cost. This will show in your basket at the point of checkout. We reserve the right to amend delivery charges after the order has been placed WITH your consent. For any other queries on despatch/ delivery or to check a delivery cost or request a quote for delivery to a non standard location please contact us.
Should you require your order by a specific date please contact our sales team who will do all they can to assist.
Please note it is your responsibility to ensure you are available to accept delivery of your order & to notify us of any access restrictions to your property. If delivery cannot be made & another date is required for re-delivery an additional cost may be applied. This will be at our discretion.