Products with No ETA - These products are not in our own physical stock and our supplier has taken the decision to close in order to help reduce the spread of Covid-19. In this case, we cannot give an exact due date, but we expect this to be a minimum of 3 weeks as of the 24th March 2020. You are welcome to place your order and we will aim to despatch as soon as we possibly can.
In Stock This means we physically have the stock in our warehouse. Typically dispatched same working day if order placed before before 2:30pm. **Usually delivered in 1-3 working days. If you require next working day delivery please select option at checkout.
Usually Delivered In This means stock is delivered to us which we then forward on to our customer OR stock is delivered directly from our supplier / manufacturer to our customer. This is dependent on size & weight of items. Delivery will be within days shown. Please note we regularly update our website but cannot always guarantee our suppliers have products in stock. If there is an issue with stock we will notify you as soon as we can via telephone / email.
UK Standard Delivery - £4.99 or *FREE Over £100.00 (Including VAT) Some orders may have additional carriage applied if they are of a certain postcode (e.g. in Scottish Highlands etc.). This will be displayed at the point of checkout & we reserve the right to apply carriage after the order has been placed with your consent. A list of these delivery charges can be viewed here. Additional carriage charges may also apply to large & heavy products or if a specialist courier is required.
UK Next Working Day Delivery Next working day delivery is available for a selection of products and is priced from £9.95. If available there will be an option to select during the checkout process. The cost of next day varies based on weight and size of the order, heavier items can be considerably more than £9.95, the amount will be shown in the checkout process before completing. This service includes working days only, any orders placed over the weekend are not processed until Monday, so the delivery time will go from then. Our cut-off time for orders placed on next working day delivery is generally 2.30pm, although this can be extended on some items, please call us to check.
UK Saturday Delivery It is possible to get a Saturday delivery on some products, however the price and availability of this service is completely dependent on the brand of items on the order & the overall weight of the order - for a Saturday delivery please contact us.
Most of our parcels are dispatched via DPD. On the day of dispatch you will receive a text / email with the approximate time your parcel will be delivered (normally an hours delivery window is given). Please note however, it is your responsibility to ensure you are available when the courier attempts delivery as not all courier firms have the facility to call ahead. If the time given is unsuitable it is highly recommended that you rearrange delivery of your parcel by replying directly to DPD via the text / email or you can request your parcel is left in a safe place or with a neighbour. We also use other courier services including Royal Mail where sometimes tracking information is not available.
If you wish to track your DPD parcel please click here. You can also contact DPD customer services on 0121 275 0500.
Smaller lightweight parcels are generally dispatched via Royal Mail with larger bulkier parcels being dispatched via DPD which require a signature on delivery. A calling card will be left with instructions if you are out.
Please note all delivery times are approximate, occasionally, delivery periods may be extended for reasons beyond our control and we apologise for this in advance. If you require a delivery urgently by a certain date please contact our sales team quoting item description & product code.
For multiple product orders where different delivery times are shown, please go by the product showing the longest delivery time. If you would like partial (split) delivery please contact our sales team who will assist with your request.
Standard Delivery - Outside UK
We offer standard delivery outside UK to certain countries. Goods sent are despatched in the same manner, however delivery will take longer. Please see the below table of delivery costs and the transit time from our couriers. Please add the additional days listed below on to our normal UK delivery times. Prices are inclusive of VAT (where applicable).
The delivery cost stated below is for one parcel up to 31.5kg, over this weight the delivery cost will increase, this will be calculated in the checkout process. Any individual items weighing over 31.5kg will require us to provide you with a delivery quote and will not go through the usual checkout, in this instance please email us your full address and requirements to firstname.lastname@example.org so we can provide you with a delivery quote.
We reserve the right to cancel orders outside of the UK if we are unable to ship the item within the paid amount, we will contact you if this is the case to discuss.