Terms and Conditions
You confirm that you are purchasing the goods in your basket and that you will pay for these goods in full. If you have selected an offline order you confirm that it is your intention to purchase these goods and that you will dispatch payment without delay. Our terms and conditions may change at any time and you accept that it is your responsibility to check these prior to making a purchase.
Product Descriptions & Specifications
All product specifications on this site are provided "as is". Manufacturers are entitled to change product specifications without notice. Bob Richardson Tools & Fasteners Ltd are not responsible for such changes, nor shall we be held responsible for any errors or omissions resulting from incorrect specification information. You should confirm that the product you are ordering has the specification you require and we cannot issue refunds or compensate for purchases made in error or because a product does not provide features/specification which you require or because the image on this or any site varies from the appearance of the product you purchase. Whilst we try to be as descriptive and as helpful as we can when describing an item over the phone, any decision to purchase is your own, if an item is ordered and is not what you expected or is not the quality that you expected, you will still be liable to pay any necessary carriage charges should you wish to return the item, despite what any member of our sales team may have said to you on the phone. Where any questions with regards to the quality of an item are asked will be answered taking the price of the item into account . It is advised that you make your own decisions on quality before ordering as quality is subject to opinion.
All delivery times on this website are an estimate and do not take into account any possible delays. Please note that as neither tool manufacturers or couriers operate on a weekend the term "days" in our delivery times applies to working days only (mon-fri). This applies to next day delivery. For example if an item was ordered on a Friday for 24hr delivery, it should arrive Monday, however if the same order was placed on a Tuesday it should arrive Wednesday. Deliveries are not made on a Saturday or Sunday unless previously arranged. Bob Richardson Tools & Fasteners Ltd cannot be held responsible for any delays caused by "late" delivery of goods. The delivery "cut-off" time for this site is between 2.00pm and 4.00pm depending on the brand of goods being supplied. Goods ordered after these times may add an additional 24hrs to the delivery time. Items may be ordered with different amounts of delivery time. We reserve the right to deliver all these items together, therefore the longest delivery time of items you have ordered will apply. If required, please check delivery times by going to the contact us section of this site and contacting one of our sales team.
Orders Placed By Phone
Orders placed over the phone are bound by the same terms & conditions as orders placed on-line. Prices of items ordered over the phone are the same price as shown on the web-site unless arranged otherwise. Carriage charges for orders placed over the phone are the same as orders placed on-line and will be applied to all telephone orders unless arranged otherwise even if no carriage charge is mentioned whilst you are placing the order.
Supply Of Goods
Where more than one product has been ordered but not all are available for immediate supply, we may supply the available stock straight away and the remainder once it is available. If your order is conditional on all items being supplied at once, please specify this.
All goods supplied by Bob Richardson Tools & Fasteners Limited must be paid for in full as per your contract and terms of supply. All goods supplied by us remain the property of Bob Richardson Tools & Fasteners Limited until paid for in full.
Non-Supply Of Goods
In the event that we are unable to supply ordered goods, Bob Richardson Tools & Fasteners Ltd shall in no way be liable for any consequential loss incurred through delays in supply or failure to supply. No compensation shall be payable. All products are supplied subject to availability. We are not liable for any damages or inconvenience caused by actions or activities which are beyond our control including, but not limited to, lack of product availability from suppliers, damage caused through misuse or courier damage or defective manufacture of products which we supply.
Cancellation Of Orders Not Received
In the event that the buyer wishes to cancel an order. This can be done so within 14 days from receipt of the order. If the goods have been despatched, they must be returned to us in a new, un-used and re-sellable condition before we are able to process a refund. In the event of this, we reserve the right to charge a reasonable handling charge to cover the delivery and/or return costs. We reserve the right to withhold payment for a cancelled order for up to seven working days after the order has been returned and received by us. So that we may have sufficient time to inspect and test the returned goods. The right to cancel does not apply to bespoke “Made-to-order” products.
Receipt Of Goods
It is for you to ensure that the person who signs for the goods is entitled so to do. We cannot be held responsible for any loss incurred once delivery to the address you have specified has been made, nor are we responsible for the goods being accepted by the incorrect recipient at the receiving address. Goods must be inspected within 48 hours of receiving them. If goods are signed for and then later, after this period, reported damaged or missing, we reserve the right to refuse full refund based on that damage or loss may have been caused after receipt of goods. If the packaging is visibly damaged or has been opened, we request that you sign for the delivery as “Damaged” or “Opened” and report this to us as soon as possible. Please also note it is your responsibility to ensure you are available to accept delivery of your order & to notify us of any access restrictions to your property. If delivery cannot be made & another date is required for re-delivery an additional cost may be applied. This will be at our discretion.
Return Of Goods
Goods may only be returned by specific prior arrangement and, excluding our error or if a manufacturing defect is discovered within the first 30 days, at your own cost. Goods are subject to prior inspection by either ourselves or our suppliers before any refund is given. Return of any goods that have been bought in error or are not suitable, where the buyer wishes to return may be liable to a reasonable handling fee to cover our delivery and/or return costs. This is especially the case for larger bulky items and also bespoke “Made-to-order” products. When refunds are given, the refund will be for the value of the goods and delivery charges cannot be refunded.
Faulty / Damaged Goods
All faulty/damaged products are subject to testing prior to repair or exchange. If no fault is present then we reserve the right to charge a testing fee and to charge for return carriage.
We reserve the right to change prices of products without notice. We are not responsible for pricing errors made and, where such an error occurs, Bob Richardson Tools & Fasteners Ltd will not be liable to supply the goods at the erroneous price.
All offers are limited in supply and we reserve the right to withdraw these at any time. We cannot be held responsible if a special offer or any product is not available for supply after an order has been placed.
The order acknowledgement we send upon receipt of your order is not a guarantee of supply of any goods at any price. It merely confirms that your order has been received.
Delivery / Receipt Of Goods
All goods will be despatched by carrier. Goods to be delivered to home or business address as advised upon on order. Delivery of heavy items will require the recipient to make arrangements to take delivery of the goods.
Damages / Shortages
In the unlikely event that your order is received damaged or you are missing an item(s) this must be reported in writing to email@example.com within 24 hours of receipt of goods in order for us to submit a courier claim.
We are not responsible for any damage or accident caused in the use of equipment purchased from us, including fire and other unforeseeable occurrences. If you wish to protect yourself against such incidents, we recommend you contact your household insurance provider.
You confirm that any and all information you supply to us is accurate and correct and that you have read, understand and accept all our terms and conditions as outlined here. You accept that any information you supply to us is subject to checking and approval to confirm its validity and that we may carry out any checks which we feel appropriate including, but not limited to, Credit Card address check and Voters'
Once goods are delivered you agree that you have accepted them and, once they have been opened and/or used, you acknowledge that they have been supplied in an acceptable condition and are satisfactory. This excludes issues which cannot be foreseen until such actions are taken including the discovery of a fault. You must notify us within 10 days of our notification to you of dispatch, if your order has failed to arrive.
None of the above affects your statutory rights. Where the above conflicts with any overriding legislation, the overriding legislation shall be applied. If one aspect of this contract is found to be non-enforceable that shall not affect any other aspect of this contract. Where goods are found to be faulty through manufacturing defect, within thirty days of your receiving them, we will either replace these or issue a refund at our discretion.